Privacy Policy – AQ9999 Is Committed to Protecting Your Information

Introduction

As one of Bangladesh's most trusted online betting and gaming platforms, AQ9999 places the highest importance on your privacy. This Privacy Policy explains what information is collected when you use the AQ9999 website or app, how it is used, where it is stored, and what your rights are.

By registering an account with AQ9999 or using our services, you are deemed to have agreed to the terms outlined in this Privacy Policy. We recommend reading this document carefully and contacting us if you have any questions.

What Information We Collect

AQ9999 collects various types of information to help us improve our services and deliver the best possible experience. Below is a detailed breakdown of the information we collect:

Personal Identification Information:

• Full name, date of birth & National ID number
• Email Address and Phone Number
• Current & Permanent Address
• Bank account or mobile banking details (bKash, Nagad, Rocket)

Technical & Usage Information:

• IP address, device type & operating system
• Browser History and Page Visit Logs
• Login and logout times and dates
• Betting history & transaction records
• Cookie & local storage data

How Your Information Is Used

AQ9999 uses your information only for specific, legitimate purposes. Below is a detailed breakdown of how we use your data:

Account Management & Service Delivery: Your information is used to create and manage your account and to ensure access to all services on our platform. Every registered user's data at AQ9999 is also used to personalise their experience.

Security & Fraud Prevention: We use automated systems to monitor your transactions and login patterns, helping us detect and prevent any suspicious activity, account compromise, or financial fraud on the platform.

Legal Compliance: In accordance with KYC (Know Your Customer) requirements and anti-money laundering regulations, we retain the information necessary to verify your identity as directed by regulatory authorities.

Marketing & Promotions: With your consent, AQ9999 may notify you of new offers, bonuses, and promotional benefits via email or SMS. You can opt out of these communications at any time.

Sharing Information with Third Parties

AQ9999 never sells your personal information to third parties for commercial purposes. However, we may share data in certain specific circumstances:

• Payment Processors: Necessary information is shared with payment gateways to process transactions such as bKash, Nagad or bank transfers.
• Law Enforcement Agencies: Information may be disclosed in accordance with a court order or government directive.
• Technology Partners: Limited data may be shared with trusted technology providers who operate our platform, and they are bound by strict confidentiality agreements.

Cookie Policy

AQ9999 uses cookies while you browse our website. Cookies are small data files stored in your browser that help make your experience smoother and more personalised.

We use three types of cookies:

• Essential Cookies: Stores login sessions, security tokens and language preferences. These cannot be disabled.
• Analytics Cookies: We track which pages you use most. These can be opted out of.
• Marketing Cookies: Used to show you ads based on your preferences. These can also be opted out of.

You can delete or block non-essential cookies at any time through your browser settings.

Data Protection Measures

AQ9999 follows the highest industry standards to keep your data secure. Our security measures include:

SSL/TLS Encryption: Our entire website runs on HTTPS, meaning all data exchanged between you and our servers is encrypted.

Two-Factor Authentication (2FA): You can enable OTP verification for your AQ9999 account login to prevent unauthorised access.

Data Backup & Recovery: Our database is backed up regularly and can be restored quickly in the event of any disaster.

Staff Training: All our staff receive regular data protection training and are required to sign confidentiality agreements.

Your Rights

As a registered user of AQ9999, you have the following rights over your own data:

Data Retention Period

AQ9999 does not retain data beyond what is necessary. As a general rule:

• All data is retained for as long as your account remains active.
• After account closure, transaction records may be retained for up to 5 years to meet legal obligations.
• Marketing data is deleted immediately upon withdrawal of consent.
• Cookie data is deleted at the end of a session or after a maximum of 12 months.

Protection of Minors

AQ9999 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any information from minors. If we become aware that a user is under 18, we will immediately suspend their account and take steps to delete their data.

To learn more about our age verification process, please visit our Responsible Gaming View page.

Policy Changes

AQ9999 may update this Privacy Policy from time to time. Whenever a significant change is made, we will notify you via your registered email or SMS. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

The date of the latest update will always be displayed at the top of this page.

Contact Us

For any privacy-related questions, complaints or data deletion requests, please contact our dedicated Privacy Team: